Database & Supporter Care Manager

The Database & Supporter Care Manager will be a vital part of the Fundraising & Communications Team. The primary purpose of the post will be to ensure the efficient and effective operation of BCRT's CRM system (thankQ), fundraising administration and supporter care function. This involves understanding, developing, documenting and maintaining the charity’s CRM, fundraising software and related systems policies and procedures to ensure all necessary controls are in place to enable first-class supporter care, analysis of activity, and compliance with legislation, policy and internal control requirements and best practice.

In recent years we have experienced promising growth which is allowing us to deliver even more of our charitable objectives. Our growth is putting greater demand on our data processing and need to deliver exceptional supporter care which our community have come to expect from us. As Database & Supporter Care Manager you will be central to this delivery.

For full details please see the Job Description. Recruitment process:

  • Application Form & CV submission closing date: 9th January
  • Interviews W/C 13th January

For an informal chat about the role, please contact Mat Cottle-Shaw (Head of Fundraising & Communications). Completed application forms and CVs should be sent to Mat Cottle-Shaw by COP 9th January.

Responsible to: Head of Fundraising & Communications
Salary: £33,000 - £35,000 (Negotiable for an exceptional candidate)
Hours of work: Full time
Location: Horsforth, Leeds

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