We understand these are uncertain times for everyone and if you were due to take part in a challenge event with Team Bones you may have questions about your place and your fundraising. We have have pulled together some of the most common questions we are experiencing to help address your concerns. Please read the below information and if you still have questions contact us at firstname.lastname@example.org or call us on 01132 585 934.
We are incredibly grateful for your continued support and wish all of our supporters the very best of health in these difficult times.
Event organisers will issue statements on their website if an event is cancelled and, if you have completed your registration with the event organisers, you will receive emails from them updating you on the status of the event. If you are unsure whether your event is still going ahead, we advise checking the event organisers website and social media feeds for up to date information.
If you are booked onto the Yorkshire Three Peaks or Derwent Dams #TeamBonesTrek we will continue to monitor the situation and a decision will be made closer to the time as to whether these events will go ahead. We will keep all our participants updated in due course
Event organisers are working hard to rearrange many cancelled events and give participants the opportunity to take part at a later date, however, each event is different and must be looked at on a case by case basis. Should an event be postponed, we have no reason to believe our supporters’ places in events will not be secure. The Bone Cancer Research Trust Challenge Events team are working with the event organisers to find out what the options are for our supporters and once we know what the next steps are, we will communicate these via email.
Should your event be cancelled, or you can no longer take part in your event, you must inform anyone that has donated to your challenge of the change in circumstances and ask them if they would still be happy for their donation to support the Bone Cancer Research Trust’s life-saving work. We would hope that your supporters appreciate all the effort you have put into your training and still want to support you with their donations, however, if anyone requests for their donation to be refunded you must forward on their written request to our Challenge Events Fundraising Team at email@example.com.
Yes, providing it is possible and safe to do so, e.g. going for a run/bike ride/walk etc you can certainly complete the challenge in your own time should you wish. Virtual events are hugely popular and apps like Strava are great ways to track your progress and show your supporters that you have completed your challenge. If you decide to do this, you will need to inform anyone that has supported you of the change in circumstance and confirm they are still happy to sponsor you.
Given the current climate, we ask that you take onboard the Government and WHO advice and carefully consider whether it is safe for you to complete your challenge. If you do decide to complete the challenge in your own time please keep us updated by emailing firstname.lastname@example.org or calling us on 01132 585 934.
We ask that you continue your fundraising until your challenge is complete.
Like everyone, the Bone Cancer Research Trust face uncertain and challenging months ahead. We anticipate a short-medium term loss of income in excess of £390,000 so we need your support more than ever. If you have a place in events like the London Marathon or Brighton Marathon, where the event has been postponed and you will be taking part later in the year, please continue pushing your fundraising. This is a great opportunity for all our supporters to smash their fundraising targets and help us raise even more vital funds. All fundraising targets still apply, and you will be expected to hit your target.
We appreciate fundraising over the coming months may be difficult, especially for those who have fundraising events and activities planned. Should you need to postpone these activities, please do so until it is safe to continue and keep us updated with your plans. Sharing your fundraising page online is the perfect contact-free way to update people on your challenge and ask for support so remember to share your page with friends and family.
Our Challenge Events Fundraising Team are here to support you over the coming months and, as always, they are on hand to answer any questions you may have and are always happy to discuss fundraising ideas, so please don’t hesitate to get in touch by emailing email@example.com or calling 01132 585 934.
If you have set up an online fundraising page you can find a list of everyone that has donated to you by logging into your JustGiving/Virgin Money Giving etc. account and viewing your donations. You may choose to contact each person directly through your chosen means or you could add an update to your page and simply share a link or social media post asking your sponsors to read the update.It is important you update your fundraising page with your new plans so that anyone that donates to your page is aware that your challenge has changed or been adapted.
Since the Bone Cancer Research Trust have places in numerous different events, each with their own policies, we must look at deferrals on a case by case basis. If you are would like to find out what your options are with regards to deferring you place, please email us at firstname.lastname@example.org.
Your entry fee covers the cost of the administration associated with your place, this include your welcome pack and t-shirt. This fee is non-refundable and non-transferable. If you are no longer able to take part in your event and would like to sign up for an event later in the year or in 2021 please contact us at email@example.com to disucss your options.
We recommend that you follow the guidance above in relation to postponed/cancelled events and fundraising. You should receive information via email from the organisers of your event. Any questions about your place should be directed to the event organisers. Please bear in mind that this is a difficult and uncertain time for everyone, and event organisers will be particularly busy answering participant queries and ensuring the necessary information is communicated to everyone involved.
Please do keep us updated with any new arrangements for your challenge and contact us if we can help you in any way.
We have places in many events later in the year – currently many of these are still due to go ahead, but along with the event organisers we will be monitoring the situation closely and will make any changes to upcoming events as required. If you would like to view our events later this year you can do so here on our website.